Aurora Ford Hay River|922 Mackenzie Hwy, Hay River

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Aurora Ford Hay River delivers quality when caring for your vehicle. We bring Ford knowledge - directly from Ford Canada. And experience comes from all the years of work and training. We can do small or major servicing and repairs. Genuine Ford parts are used every time for long life and robust performance. 

Hay River service and maintenance

Exceptional service from Aurora Ford Hay River

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The Ford experts!

Our team is experienced with all makes and models and can take care of all your servicing needs. Whether you need a routine oil & filter change or more extensive maintenance, Aurora Ford Hay River’s service department will get you back on the road safely and quickly.

Here for you

Customers get comprehensive service at Aurora Ford Hay River. From buying, servicing, and eventually trading in, we cover every aspect of your car ownership lifecycle. We have dozens of vehicles to look at, a first-time buyers' program so new drivers get approved easily, free shuttle rides or service loaners, no extra fees, and an in-house finance team to get your deal approved! We'll use our own money if the banks turn you down.

Save 10% with the Go Card

The Go Card is the best auto rewards card in Canada! Join for free to save at least 10% on every service, parts, and accessory bill.

Genuine Ford parts & accessories

Insist on genuine Ford parts for your vehicle at every service and repair. They will make your car perform as it did when it rolled out of the factory. 

Loaners & shuttle rides

When your vehicle is serviced, get a complimentary loaner vehicle or shuttle ride to your next destination. Just let us know you need a loaner vehicle when you book your service.

Take 12 months to pay

When you need to service your truck, SUV, or car, but don't want to pay just yet, Aurora Ford Hay River can postpone payments on service and parts for up to twelve months. (On approved credit)

Apply here

Complete Ford service & maintenance

Aurora Ford Hay River's Service Centre is here to keep your Ford running at its best. An 83-point inspection is included with every service. This detailed check ensures your vehicle is working properly. The following important components are part of the 83-point inspection.

Systems and engine components

Examine the critical systems and components, including lights, air filter, belts, hoses, exhaust system and more to detect possible problems.

Tire and brake wear

Check the tire pressure and add air if needed. Examine the overall quality and measurement of wear and tear on all tires and brake systems.

Oil and fluids

Check and adjust all fluid levels. Make sure that the oil filter is changed and maintained.

Interior and exterior

Exterior: look for any signs of vehicle damage, such as head and tail lamps, windows, body panels and parts, windows, hood, or trunk.

Interior: look at all interior components, including seat controls, audio/video functions, the steering wheel, and more.


Check the battery's volt status and its ability to hold a charge.  

Vehicle report card

After all the tests are done and the inspection is finished, we'll go through the Red/Yellow/Green inspection rating system. This way, you'll understand exactly the status of your vehicle. The rating reveals what's running smoothly, what requires immediate attention, and what might need looking at or servicing in the near future.


Order tires today

All-season, all-weather, or performance tires are available now. When you buy tires here, get a two-year tire replacement warranty, no questions asked. Parts and labour are covered on all tires sold.

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Ford Protection Plans

Get a Ford Protection Plan to invest in your vehicle and protect your wallet from unplanned repair expenses. An Extended Service or Maintenance plan will keep your Ford performing at its best! All plans are 100% backed by Ford Canada and offer:

  • Professional service across Canada and the U.S. from participating Ford dealerships.
  • Expert factory-trained technicians using Ford-approved parts
  • Coverage for all Ford Protect Plans is transferable which can help with the resale value of your vehicle.

Discover more
Ford PowertrainCare

More than 28 components are covered, including most engine, transmission, and drive-train parts.

Ford BaseCare

More than 80 components are covered. This includes certain select transmission, drive-train, and engine parts, as well as select steering, suspension, brake, electrical and air-conditioning components.

Ford ExtraCare

Delivers overage for 113 components. Includes all BaseCare components, in addition to select high-tech parts, including cruise control and power windows.

Ford PremiumCare

 Includes all BaseCare and ExtraCare components and a complete list of high-trach parts, emissions, audio, and safety components. In total, more than 1,000 components are covered.

Ford PremiumCare Plus

This is the perfect choice for full Ford protection. You get all BaseCare, ExtraCare, and PremiumCare components, as well as increased first-day rental vehicle coverage, a $0 deductible, and LED/HID lamp and headlamps. 

Ford DieselCare

Engine components covered in your Diesel Engine Warranty get extended coverage.

Ford Tire & Rim Protection

Tires and wheels purchased during the plan are covered. Includes eight-year coverage for tire repair or replacement, balancing, and valve stems, mounting, tire pressure monitoring system (TPMS) sensors, system reprogramming, and/or TPMS replacement.

Ford Maintenance Protection

Ford Maintenance Protection
Maintenance plans

The best thing you can do to maximize your Ford's performance is to follow Ford Canada's recommended maintenance schedule for your new Ford. Ford has flexible maintenance plan options, you can choose coverage based on time (two to eight years), distance (up to 200,000 km), and frequency (every 8,000/12,000 km or 16,000 km).

Select your coverage

Our maintenance protection plans are to cover the maintenance and replacement of select items that wear out more frequently, such as brake pads & linings, brake rotors, engine belts, spark plugs, shock absorbers, wiper blades, light bulbs, and clutch discs.

Ford Battery Electric Vehicle (BEV) Maintenance Plans

Specifically tailored for your Ford BEV, these plans are customizable by time (two to eight years) and distance (up to 200,000 km). Ford-recommended maintenance intervals and coverage for select wear items when needed are included.

Ford Roadside Assistance

Ford Roadside Assistance
New vehicle roadside assistance

Roadside Assistance is included during the powertrain coverage outlined in your New Vehicle Limited Warranty for all new Ford vehicles. If you need towing due to an accident or mechanical breakdown, or fuel delivery and a battery boost, Ford has you covered!

24/7 assistance

Twenty-four hours a day, seven days a week you can get Ford Roadside Assistance anywhere in Canada or the continental U.S. by calling 1-800-665-2006. You will also have access to the Sykes4Ford Roadside Assistance app where you can send a request for service.

Roadside Assistance app

You get a real-time arrival estimate and status update after you've sent a request for help via the app. It also allows you to:

  • Pinpoint your exact location with GPS
  • Ask for an agent to call you if you have additional questions
  • Avoid waiting on hold
  • Register more than one Ford vehicle under a single account.

Aurora Ford Hay River FAQ

What are the service intervals for Ford?

Ford service intervals for vehicles 2008 and newer is every 8,000 km. For vehicles 2007 and older, service intervals are every 5,000 km. Your Ford will have an owner’s manual which will outline the specific service intervals for your vehicle.

Does Ford offer free maintenance?

Ford does not include free maintenance with its vehicles. Instead, Ford has extended service plans and maintenance plans available to further protect your vehicle and wallet. The plans vary between how many components are covered and if maintenance costs are taken care of.

Our team at Aurora Ford Hay River will walk you through all of the extended service and maintenance plan options to pick what’s right for you and your budget. We also complete a free 83-point inspection and vehicle report card with every service appointment.

How often does Ford recommend oil changes?

Ford recommends that your oil should be changed every 8,000 to 16,000 km. Your vehicle model, driving habits, and driving conditions will have an impact on how often you will need an oil change and may increase the frequency. The range will vary based on the following:

  • Do you use your vehicle for towing?

  • Do you drive short distances?

  • Do you live and drive in extreme temperatures?

The owner’s manual for your vehicle will outline how often you should get your oil changed. You can also speak to one of our service advisors at Aurora Ford Hay River to find out the next recommended service for your vehicle.

Is a Ford expensive to maintain?

Like any vehicle on the road, your Ford will require regular maintenance and servicing to ensure it remains on the road for as long as possible. The cost of maintenance will vary depending on the specific model of Ford you own. According to RepairPal, the average annual cost for standard maintenance on a Ford is $775.

One of the benefits of Ford’s extended service and maintenance plans is that you can finance those costs over a period of time instead of paying them out all at once.

What does "service engine soon" mean on my digital cluster?

When the service engine soon indicator lights up and stays on, it means that your vehicle requires more than routine service. To understand what needs attention with your vehicle, it’s important to schedule an appointment either with the Aurora Ford Hay River team or another Ford-certified service provider as soon as possible.

A Ford factory-trained technician will be able to inspect your vehicle and conduct a diagnostic test if necessary. They have the expertise to identify the issue and ensure that your vehicle is operating at optimal performance, so you can get back on the road as soon as possible.

Does missing a service void my Ford warranty?

Yes, missing a service can void your Ford warranty. The reason is that if you fail to follow the scheduled maintenance intervals for your vehicle, it will void your warranty coverage on any parts affected by the lack of maintenance. This is why it’s important to follow Ford’s recommended maintenance schedule to keep your Ford running properly and your full warranty intact.

Which is better, a maintenance or a service plan?

Both maintenance and service plans have their advantages and are designed to meet the different needs of your new vehicle. A maintenance plan covers the regular servicing needs of your vehicle, such as oil changes, filter replacements, and tire rotations. Ford’s extended service plans cover parts and labour to repair major components of your vehicle and give extensive coverage.

Some of the benefits to consider with either option are:

  • Avoid future price increases on parts and labour by paying today’s prices

  • Finance the cost of your plan over a period of time

  • Genuine Ford parts guaranteed

  • Ford factory-trained technicians performing all services

  • Increase the resale value of your vehicle.

Does missing a service void my warranty?

The simple answer is that it can. As the owner of the vehicle, it is your responsibility to keep up with the maintenance schedule and that Ford-approved parts are being used. Failure to follow the scheduled maintenance outlined in your owner’s manual will void your warranty coverage on any parts affected by the lack of maintenance.  

Which is better, a service or maintenance plan?

To decide which one is better for you, it’s important to look at what is included and covered with each option. Ford extended service plans are more comprehensive and cover parts and labour to repair major components of your vehicle. Ford maintenance plans cover the costs of maintaining a vehicle like oil changes, wiper blades, spark plugs, etc. Both Ford maintenance and service plans through Ford Protect have a number of benefits:

  • Avoid future price increases on parts and labour by paying today’s prices
  • Finance the cost of your plan over a period of time
  • Genuine Ford parts guaranteed
  • Ford factory-trained technicians performing all services
  • Increase the resale value of your vehicle.