Frequently Asked Questions
Welcome to Aurora Ford Hay River, a proud member of the Go Auto family.
At Aurora Ford Hay River, we’re committed to supporting drivers across Hay River and surrounding northern communities with dependable vehicles and expert service. Whether you’re shopping for a Ford truck, SUV, or commercial vehicle, exploring financing options, or booking maintenance, our team is here to make the process simple and transparent.
Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the information you need with confidence.
About Aurora Ford Hay River
Where is Aurora Ford Hay River located?
Aurora Ford Hay River is located in Hay River, Northwest Territories, proudly serving customers throughout Hay River and nearby northern communities.
Address: 922 Mackenzie Hwy, Hay River, NT X0E 1G1
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly at (867) 874-7700 for the most up-to-date hours.
Do I need an appointment to visit?
Appointments are not required to visit the dealership. However, we recommend scheduling ahead for sales consultations or service appointments to ensure prompt attention.
What types of vehicles do you sell?
We offer a full lineup of new Ford vehicles, including the Ford F-150, Super Duty Trucks, Escape, Explorer, Bronco, and more. We also carry a selection of quality pre-owned vehicles.
Do you serve customers outside Hay River?
Yes. We regularly assist customers from across the Northwest Territories and surrounding communities.
Buying a Vehicle
Are vehicles inspected before sale?
Yes. All used vehicles are thoroughly inspected to help ensure quality and reliability.
How do I book a test drive?
Test drives are always encouraged so you can feel confident in your decision. On our vehicle inventory page, click the vehicle you are interested in and select the “book a test drive” button.
Can I complete the purchase entirely online?
You can browse inventory, submit a trade-in evaluation, and start your purchase online, and finish the process here at the dealership with our team's support.
Can I reserve a vehicle and have it held for me?
Yes. If you find a vehicle you want, contact us about reserving it so it’s held while you complete the next steps.
Can I transfer a vehicle from another Go Auto dealership?
In many cases, yes. Through the Go Auto network, vehicles can be transferred between participating dealerships if available.
Financing and Trade-Ins
Does Aurora Ford Hay River offer vehicle financing?
Yes, financing is available for vehicles at Aurora Ford Hay River. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process
Can I choose my payment frequency with vehicle financing?
Yes, you will be able to choose weekly, bi-weekly, or monthly payments depending on your preference. Learn more about financing a vehicle on our website. Ford Finance & Lease | Aurora Ford Hay River
Service & Maintenance
How do I book a service appointment?
Service can be booked online or by phone. We recommend booking in advance to secure your preferred date and time. Our online service booking tool makes it easy to choose your location, service, and appointment time.
Do you service vehicles not purchased here?
Yes. Our technicians service Ford vehicles regardless of where they were originally purchased.
Do you service diesel engines?
Yes. We service Ford diesel engines and heavy-duty trucks.
Do you offer winter vehicle services?
Yes. We provide seasonal maintenance services to help prepare your vehicle for northern driving conditions, including battery checks, tire services, and cold-weather inspections.
Do you offer block heater installation?
Yes. Block heater installation and inspection services are available to help support reliable cold-weather starts.
Do you use genuine Ford parts?
Yes. We use manufacturer-approved OEM parts designed specifically for your vehicle to help maintain performance and reliability.
Do you perform multi-point inspections?
Yes. We offer comprehensive inspections to help ensure your vehicle remains in optimal condition.
Does Ford offer free maintenance?
No, Ford does not include free maintenance with new vehicles. Instead, you can choose from various extended service plans based on your needs and budget. These plans differ in coverage and duration. Aurora Ford Yellowknife's team will guide you through your options. Each service appointment includes a free 83-point inspection and report card.
How often does Ford recommend oil changes?
Oil changes are recommended every 8,000 to 16,000 km for your Ford vehicle.
About Go Auto
What is Go Auto?
Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.
Can I shop inventory across all Go Auto dealerships?
Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Is Go Auto a Canadian company?
Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!
What are the benefits of using Go Auto?
Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.
Customer Support & Contact
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
Still Have Questions?
Our team at Aurora Ford Hay River is here to help — whether you’re shopping for a Ford truck, exploring financing options, or booking service.
Contact us today to speak with a member of our team or book your appointment online. Text or call: 867-874-7700